Capture & Upload Video to Ten-25
Instructions for recording and uploading issues videos to Ten-25 Support
Written by Mark Gerrard
Updated at July 11th, 2025
Table of Contents
Capturing Merchanter Issue Videos
This article will guide you through capturing your Merchanter system and uploading the video file to Ten-25 Support.
The article is broken down into two sections:
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Capturing Merchanter with Windows Game Bar
A video guide will show you how to capture your browser and microphone audio. -
Uploading of video
This section will give you details on how to upload the file to Ten-25
Section 1 - Video Capture
Important Recommended Capture Process
This video capture method can create very large files. We highly recommend recording the screen for no longer than 10 minutes and advise to focus on trying to capture the issue in hand only.
Below is a video detailing the step-by-step process for capturing your screen, using Game Bar within the Windows 10/11 operating system:
Section 2 - Video Upload
Below is a video detailing how to use the Ten-25 File Upload Form. You can find the form here: Upload Form