Redirection of invoice emails
Learn how to efficiently redirect invoice emails to the correct recipients and avoid costly mistakes in your business communication.
Written by Bob Hooper
Updated at July 9th, 2025
Table of Contents
This feature allows emails generated by invoice batch processing to be redirected to an email address other than the customer's invoice contact, on a customer-by-customer basis.
Enabling this feature
The feature is enabled at the ledger level by a T25 Administrator in the Edit Invoice Issue Configuration page, where a default redirection email must be set.
Individual customers can be flagged to require email redirection, using the default address or an address specifically for that customer.
A non-T25 Administrator can't enable the feature and will see only this: -
If redirection is enabled, extra settings will appear when viewing and editing a customer.
Tick Redirect invoice emails. By default, this customer's invoice emails will redirect to the ledger-wide setting.
Tick Use custom invoice email redirection address, and you can manually enter an override.
The default address presented in the invoice batch is now derived from the settings you have made: -
